Living Well

SMS Terms & Consent

Version 2.2 · Effective November 4, 2026

Prosoma, Inc. · Prosoma.com/us
Version 2.2
Effective Date: November 4, 2026
Last Updated: November 6, 2026

Text messages are not for emergencies. Our team does not monitor texts around the clock. If you have a medical emergency, call 911. If you are in emotional crisis, call or text 988.

Program Summary

Program: Prosoma care and account text messages · Sender: Prosoma, Inc. · Frequency: varies, typically 2–8 messages per month · Message and data rates may apply · Reply STOP to opt out, HELP for help · Consent is not a condition of receiving care.

1. Your Consent to Receive SMS Messages

By providing your phone number during enrollment, you expressly consent to receive text messages from Prosoma at the phone number provided. You may also give consent when you request a callback or book a call on our website, or submit one of our forms on Facebook or Instagram and agree to the consent statement shown with that form. You must be 18 years of age or older to use Prosoma and to provide this consent.

  • Not a condition of care: You do not have to agree to receive text messages in order to receive our services.
  • No marketing texts without separate consent: The messages described below relate to your care and account. We will not send you promotional text messages unless you separately agree to receive them.
  • Your number: You confirm that you are the subscriber of the phone number you provide or are authorized to consent for it. If you provide a caregiver's number, please make sure they agree. If your number changes or is no longer yours, tell us right away so messages are not sent to someone else.

2. Types of Messages You'll Receive

Authentication & Security:

  • Verification codes, security alerts, password resets

Enrollment & Care Navigation:

  • Responses to your callback or enrollment request, intake follow-ups, and eligibility updates

Appointment Reminders:

  • Coaching sessions, assessments, confirmations

Health Check-Ins:

  • Wellness check-ins, symptom tracking, motivational messages

Service Updates:

  • Platform notifications, features, maintenance alerts

3. Message Frequency

Message frequency varies based on your engagement and care plan:

  • Typical: 2-8 messages per month
  • During Active Support: Up to 15 messages per month
  • Authentication: As needed for security

Except for verification codes and security alerts that you request, we send messages only between 9:00 a.m. and 5:00 p.m. in your local time.

4. Costs

Message and data rates may apply per your carrier plan. Prosoma does not charge for SMS messages, but your carrier may.

5. How to Opt-Out

You can opt-out of SMS messages at any time:

  • Text STOP: Reply STOP to any message. You will receive one final message confirming your opt-out, and no further messages will be sent unless you opt back in.
  • Text START: Reply START to any message to opt back in
  • Contact Support: Email support@prosoma.com
  • Account Settings: Update preferences in your account

You may also opt out by telling your coach or care navigator, or by any other reasonable means. We will honor opt-out requests promptly, and within the time required by law.

Note: Opting out may limit some platform features that rely on text message delivery (e.g., two-factor authentication). If you opt out, contact support@prosoma.com and we will help you with other ways to sign in and receive reminders.

6. Help & Support

For help with SMS messages:

7. Supported Carriers

Our SMS services work with most major US carriers including AT&T, T-Mobile, Verizon, and others. Message delivery is dependent on your carrier's service availability.

8. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. SMS service availability depends on your carrier network.

9. Privacy & Security

SMS messages may contain health information. We use secure delivery methods, but SMS is inherently less secure than our encrypted platform messaging. We keep health details in text messages to the minimum needed, and anyone with access to your phone may be able to read them. Please avoid sending sensitive health details by text. For sensitive health discussions, use direct messaging with your coach.

We do not sell or share your mobile number, SMS opt-in, or consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party, except in our CRM (Tellescope), where messages are generated and sent. We keep records of your consent and opt-out requests for at least four (4) years.

See our Privacy Policy and Notice of Privacy Practices for details on how your information is used and shared, including with our clinical enrollment partner, OpenLoop Health.

10. Relationship to Our Terms of Service

These SMS Terms are part of our Terms of Service, including its dispute resolution section. If these SMS Terms and the Terms of Service conflict regarding text messaging, these SMS Terms control.

11. Changes to These Terms

We may update these SMS Terms from time to time. We will post the updated version with a new version number and "Last Updated" date, and notify you of material changes by text message or email before they take effect. You can opt out at any time by replying STOP.

Contact Us

Prosoma, Inc. (Prosoma.com/us)

2108 N St #13468, Sacramento, CA 95816

Email: support@prosoma.com

Phone: 877-509-5978